Terms
TERMS OF USE
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. By using this website, you signify your consent to these terms of use. If you do not agree to these Terms of Use, please do not use the website.
Your access to and use of this website, as well as all related websites operated by CREATORS SECRETS INC. (which includes www.ridleyacademy.com, among others) (collectively the “Site”) is subject to the following terms and conditions (“Terms of Use”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms of Use and acknowledge that any other agreements between you and the Site are superseded and of no force or effect:
1. You agree that the Site itself, as well as all content, videos, training materials, products, services and/or other materials, made available on the Site by us or other third parties, as well as the look and feel of all of the foregoing, (collectively referred to as the “Content”) are maintained for your personal use and information by RIDLEY ACADEMY, LTD. and CREATORS SECRETS INC., (the “Company”) and are the property of the Company and/or its third party providers. You agree that such Company Content shall include all proprietary videos, HTML/CSS, Javascript, graphics, voice, and sound recordings, artwork, photos, documents, and text as well as all other materials included in the Site, excluding only the materials you provide. Subject to your compliance with these Terms of Use, the Company hereby grants you a limited license, which is non-exclusive, non-transferable, and non-sublicensable, to access, view, and use the Site solely for your personal purposes. No Company Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by the Company. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties. You may not distribute, modify, transmit or use the content of the Site or any Content, including any and all software, tools, graphics and/or sound files, for public or commercial purposes without the express written permission of the Company.
2. All Content, such as text, data, graphics files, videos and sound files, and other materials contained in the Site, are copyrighted unless otherwise noted and are the property of the Company and/or a supplier to the Company. No such materials may be used except as provided in these Terms of Use.
3. All trade names, trademarks, and images and biographical information of people used in the Company Content and contained in the Site, including without limitation the name and trademarks, are either the property of, or used with permission by, the Company. The use of Content by you is strictly prohibited unless specifically permitted by these Terms of Use. Any unauthorized use of Content may violate the copyright, trademark, and other proprietary rights of the Company and/or third parties, as well as the laws of privacy and publicity, and other regulations and statutes. Nothing contained in this Agreement or in the Site shall be construed as granting, by implication or otherwise, any license or right to use any Trademark or other proprietary information without the express written consent of the Company or third party owner. The Company respects the copyright, trademark and all other intellectual property rights of others. The Company has the right, but has no obligation, to remove content and accounts containing materials that it deems, in its sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use. If you believe that your intellectual property rights are being violated and/or that any work belonging to you has been reproduced on the Site or in any Content in any way, you may notify Company at [email protected]. Please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.
4. While the Company uses reasonable efforts to include accurate and up-to-date information in the Site, the Company makes no warranties or representations as to its accuracy. The Company assumes no liability or responsibility for any errors or omissions in the content of the Site.
5. When you register with the Company and/or this Site, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receive notices electronically by way of transmitting the notice to you by email.
We will not share or sell your data to third parties at all.
6. If you send comments or suggestions about the Site to the Company, including, but not limited to, notes, text, drawings, images, designs or computer programs, such submissions shall become, and shall remain, the sole property of the Company. No submission shall be subject to any obligation of confidence on the part of the Company. The Company shall exclusively own all rights to (including intellectual property rights thereto), and shall be entitled to unrestricted use, publication, and dissemination as to all such submissions for any purpose, commercial or otherwise without any acknowledgment or compensation to you.
7. The Company shall use commercially reasonable efforts to restrict unauthorized access to our data and files. However no system whether or not password protected can be entirely impenetrable. You acknowledge that it may be possible for an unauthorized third party to access, view, copy, modify, or distribute the data and files you store using the Site. Use of the Site is completely at your own risk.
8. The Company will not intentionally disclose any personally identifying information about you to third parties, except where the Company, in good faith, believes such disclosure is necessary to comply with the law or enforce these Terms of Use. We will not share or sell your data to third parties at all otherwise. By using the Site, you signify your acceptance of the Company’s Privacy Policy, www.ridleyacademy.com/pages/privacy-policy. If you do not agree with this Privacy Policy, in whole or part, please do not use this Site.
9. NEITHER THE COMPANY NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR MAINTAINING THE SITE AND/OR ANY CONTENT ON THE SITE SHALL BE LIABLE UNDER ANY CIRCUMSTANCES FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO OR USE OF THE SITE. WITHOUT LIMITING THE FOREGOING, ALL CONTENT ON THE SITE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THE SITE, THE RESULTS OF THE USE OF SUCH MATERIALS, THE SUITABILITY OF SUCH MATERIALS FOR ANY USER’S NEEDS OR THE LIKELIHOOD THAT THEIR USE WILL MEET ANY USER’S EXPECTATIONS, OR THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR CORRECTION. THE COMPANY LIKEWISE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS OR GUARANTEES THAT YOU WILL EARN ANY MONEY USING THE SITE OR THE COMPANY’S TECHNOLOGY OR SERVICES. YOU ACCEPT ALL RESPONSIBILITY FOR EVALUATING YOUR OWN EARNING POTENTIAL AS WELL AS EXECUTING YOUR OWN BUSINESS AND SERVICES. YOUR EARNING POTENTIAL IS ENTIRELY DEPENDENT ON YOUR OWN PRODUCTS, IDEAS, TECHNIQUES; YOUR EXECUTION OF YOUR BUSINESS PLAN; THE TIME YOU DEVOTE TO THE PROGRAM, IDEAS AND TECHNIQUES OFFERED AND UTILIZED; AS WELL AS YOUR FINANCES, YOUR KNOWLEDGE AND YOUR SKILL. SINCE THESE FACTORS DIFFER AMONG ALL INDIVIDUALS, THE COMPANY CANNOT AND DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS OR GUARANTEES REGARDING YOUR SUCCESS OR INCOME LEVEL. THE COMPANY DOES NOT WARRANT THAT USE OF THE MATERIALS WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE, THE CONTENT, AND/OR THE MATERIALS AVAILABLE ON THIS SITE ARE FREE FROM BUGS OR VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY FOR THE COST OF ALL NECESSARY REPAIRS OR CORRECTIONS. THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY PERFORMANCE OR SERVICE PROBLEMS CAUSED BY ANY THIRD PARTY WEBSITE OR THIRD PARTY SERVICE PROVIDER. ANY SUCH PROBLEM SHALL BE GOVERNED SOLELY BY THE AGREEMENT BETWEEN YOU AND THAT PROVIDER. Please note that the applicable jurisdiction may not allow the exclusion of implied warranties. Some of the above exclusions may thus not apply to you.
10. THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY PERFORMANCE OR SERVICE PROBLEMS CAUSED BY ANY THIRD PARTY WEBSITE OR THIRD PARTY SERVICE PROVIDER (including, for example, your web service provider service, Stripe payment services, your software and/or any updates or upgrades to that software). ANY SUCH PROBLEM SHALL BE GOVERNED SOLELY BY THE AGREEMENT BETWEEN YOU AND THAT PROVIDER. THE COMPANY RESERVES THE RIGHT TO DETERMINE, IN ITS SOLE DISCRETION, WHETHER THE COMPANY IS RESPONSIBLE FOR ANY SUCH MALFUNCTION OR DISRUPTION. THE COMPANY ALSO RESERVES THE RIGHT TO LIMIT YOUR USE OF THE SITE AND/OR THE CONTENT OR TO TERMINATE YOUR ACCOUNT SHOULD THE COMPANY DETERMINE THAT YOU HAVE VIOLATED THESE TERMS OF USE, OR THAT YOU HAVE VIOLATED ANY OTHER RULES OR CONDITIONS OF THE COMPANY. THE COMPANY RESERVES THE RIGHT TO REFUSE ACCESS TO THE SITE AND/OR THE COMPANY’S CONTENT, PRODUCTS AND/OR SERVICES TO ANYONE IN ITS SOLE DISCRETION. THE COMPANY RESERVES THE RIGHT TO DETERMINE, IN ITS SOLE DISCRETION, WHETHER THE COMPANY IS RESPONSIBLE FOR ANY SUCH MALFUNCTION OR DISRUPTION. THE COMPANY MAY, IN ITS SOLE DISCRETION, REFUND THE INITIAL FEE CHARGED FOR ANY USE OF THE SITE AND/OR ANY CONTENT OR A PRO-RATA PORTION THEREOF CONSISTENT WITH THE COMPANY’S REFUND POLICY.
11. REFUND POLICY:
i) BY CLICKING THE "TERMS AND CONDITIONS" CHECKBOX ON THE CHECKOUT PAGE, THE CUSTOMER ACKNOWLEDGES AND AGREES TO BE BOUND BY THIS REFUND POLICY, WHICH FORMS AN INTEGRAL PART OF THE AGREEMENT (HEREINAFTER REFERRED TO AS THE “CONTRACT”) BETWEEN THE CUSTOMER AND RIDLEY ACADEMY. THE CUSTOMER’S CONSENT TO THE CONTRACT INCLUDES THE ACCEPTANCE OF ALL PROVISIONS OF THE "TERMS AND CONDITIONS" AS OUTLINED HEREIN.
THIS REFUND POLICY IS SPECIFICALLY APPLICABLE TO THE PIANO MASTERCLASS 2025 COURSE, A DIGITAL, FULLY ONLINE PRODUCT, AND THE PURCHASE METHOD DOES NOT REQUIRE A PHYSICAL SIGNATURE TO BE LEGALLY VALID OR APPROVED BY THE CUSTOMER’S FINANCIAL INSTITUTION.
ii) ELIGIBILITY FOR REFUND: TO BE ELIGIBLE FOR A REFUND, THE CUSTOMER MUST COMPLETE THE PIANO MASTERCLASS 2025 COURSE IN ITS ENTIRETY (100%). DURING THE LIVE INTRODUCTORY CLASS, THE REFUND POLICY WILL BE PRESENTED AND EXPLAINED TO THE CUSTOMER. AS PART OF THE SERVICE, CUSTOMERS ARE ENTITLED TO RECEIVE ASSISTANCE WITH ANY COURSE-RELATED ISSUES. AN INSTRUCTOR IS AVAILABLE TO HELP STUDENTS AND CAN BE CONTACTED VIA EMAIL ([email protected]). ADDITIONALLY, SHOULD ANY TECHNICAL DIFFICULTIES ARISE, SUPPORT SERVICES ARE AVAILABLE TO ASSIST ([email protected]).
ONCE THE CUSTOMER HAS COMPLETED THE PIANO MASTERCLASS 2025 COURSE, THE CUSTOMER MAY REQUEST A REFUND, PROVIDED THAT ALL TERMS AND CONDITIONS ARE MET. REFUND REQUESTS MUST BE SUBMITTED TO THE COMPANY’S SUPPORT TEAM ([email protected]). EACH REFUND REQUEST WILL BE REVIEWED WITHIN 48 HOURS TO VERIFY THAT THE CRITERIA FOR ELIGIBILITY ARE FULFILLED. IF THE CUSTOMER COMPLIES WITH ALL CONDITIONS, THE REFUND WILL BE PROCESSED AND APPROVED.
iii) REFUND PROCESSING: ONCE A REFUND IS APPROVED, RIDLEY ACADEMY WILL NOT BE RESPONSIBLE FOR ANY DELAYS OR INVESTIGATIONS CARRIED OUT BY THE CUSTOMER’S FINANCIAL INSTITUTION. ONCE THE REFUND REQUEST HAS BEEN PROCESSED, THE SYSTEM CANNOT BE MODIFIED OR UPDATED. IF THE CUSTOMER HAS INITIATED A CHARGEBACK OR DISPUTE WITH THEIR BANK, THE BANK WILL ASSUME RESPONSIBILITY FOR INVESTIGATING THE CUSTOMER’S CLAIM. IN SUCH INSTANCES, RIDLEY ACADEMY IS NOT LIABLE FOR DELAYS CAUSED BY THE CUSTOMER’S FINANCIAL INSTITUTION, AS IT IS BEYOND THE COMPANY’S CONTROL.
REFUNDS WILL ONLY BE ISSUED TO THE ORIGINAL PAYMENT METHOD USED AT THE TIME OF PURCHASE. IF THE CUSTOMER NO LONGER HAS ACCESS TO THE ORIGINAL PAYMENT METHOD, THE CUSTOMER IS REQUIRED TO CONTACT THEIR FINANCIAL INSTITUTION TO RESOLVE THE ISSUE. RIDLEY ACADEMY IS NOT LIABLE FOR ANY COMPLICATIONS OR ISSUES ARISING BETWEEN THE CUSTOMER AND THEIR FINANCIAL INSTITUTION.
iv) THIRD-PARTY PAYMENT PROCESSORS: THIRD-PARTY PAYMENT PROCESSORS SUCH AS STRIPE, AUTHORIZE.NET, PAYPAL, AND AFFIRM HAVE THEIR OWN REFUND PROCESSING TIMELINES (E.G., 180 DAYS, 120 DAYS, ETC.). AS RIDLEY ACADEMY OFFERS A LIFETIME REFUND GUARANTEE, IF A REFUND REQUEST IS MADE AFTER THE THIRD-PARTY PROCESSOR'S DESIGNATED TIME FRAME, THE COMPANY MAY REQUEST PERSONAL INFORMATION FROM THE CUSTOMER, INCLUDING BUT NOT LIMITED TO PHONE NUMBERS, ADDRESSES, BANK ACCOUNT DETAILS, AND EMAIL ADDRESSES ASSOCIATED WITH ZELLE OR PAYPAL, IN ORDER TO FACILITATE THE REFUND. THE CUSTOMER ACKNOWLEDGES AND AGREES TO PROVIDE SUCH INFORMATION FOR THE SOLE PURPOSE OF REFUND PROCESSING. THIS INFORMATION WILL REMAIN CONFIDENTIAL.
RIDLEY ACADEMY IS NOT RESPONSIBLE FOR ANY CURRENCY EXCHANGE FEES OR FLUCTUATIONS IN THE EXCHANGE RATE AT THE TIME OF THE ORIGINAL TRANSACTION. FURTHERMORE, THE COMPANY IS NOT ENTITLED TO RETAIN ANY PORTION OF THE REFUND AMOUNT. REFUNDS WILL BE ISSUED IN FULL, AND THE CUSTOMER WILL BE PROVIDED WITH EVIDENCE OF THE REFUND TRANSACTION.
v) PARTIAL REFUNDS: CUSTOMERS MAY REQUEST A PARTIAL REFUND (LESS THAN 100%) BASED ON THEIR USE OF THE SERVICE. FOR EXAMPLE, IF THE CUSTOMER WISHES TO RECEIVE 90% OF THE ORIGINAL PURCHASE PRICE DUE TO HAVING DERIVED BENEFIT FROM THE COURSE, THE CUSTOMER VOLUNTARILY AGREES TO ACCEPT THE REDUCED AMOUNT.
vi) LIMITATIONS OF LIABILITY: RIDLEY ACADEMY IS NOT LIABLE FOR ANY FINANCIAL DECISIONS MADE BY THE CUSTOMER DUE TO PERSONAL MISFORTUNES, ACCIDENTS, OR OTHER ISSUES UNRELATED TO THE COURSE. CUSTOMERS ARE SOLELY RESPONSIBLE FOR THEIR OWN FINANCIAL DECISIONS AND CIRCUMSTANCES.
vii) THIS REFUND POLICY IS DESIGNED TO ENSURE TRANSPARENCY AND FAIRNESS IN THE PROCESSING OF REFUNDS FOR THE PIANO MASTERCLASS 2025 COURSE, IN ACCORDANCE WITH THE TERMS SET FORTH IN THE "TERMS AND CONDITIONS." BY AGREEING TO THESE TERMS, THE CUSTOMER ACKNOWLEDGES UNDERSTANDING AND ACCEPTANCE OF THIS POLICY.
viii) REFUND POLICY FOR AFFIRM CUSTOMERS:
FOR CUSTOMERS WHO CHECK OUT USING AFFIRM AS A PAYMENT METHOD, A DISTINCT REFUND POLICY APPLIES INSTEAD OF THE LIFETIME REFUND GUARANTEE. THESE CUSTOMERS ARE ENTITLED TO A 30-DAY UNCONDITIONAL REFUND, MEANING NO ADDITIONAL STEPS, COURSE COMPLETION, OR EVIDENCE OF PARTICIPATION ARE REQUIRED. THE ONLY REQUIREMENT IS THAT THE CUSTOMER SUBMITS A REFUND REQUEST WITHIN 30 CALENDAR DAYS OF THE ORIGINAL PURCHASE DATE.
ALL AFFIRM REFUND REQUESTS MUST BE SENT TO THE SUPPORT TEAM ([email protected]) WITHIN THIS 30-DAY WINDOW. IF THE REQUEST IS RECEIVED ON TIME, THE REFUND WILL BE APPROVED AND PROCESSED IN FULL TO THE ORIGINAL PAYMENT METHOD, WITHOUT FURTHER VERIFICATION. REFUND TIMELINES WILL DEPEND ON AFFIRM’S PROCESSING SYSTEMS. THIS POLICY IS EXCLUSIVE TO AFFIRM CUSTOMERS AND OVERRIDES ANY OTHER GUARANTEES OR TERMS LISTED IN THIS POLICY.
12. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, RELIANCE OR CONSEQUENTIAL DAMAGES, WHETHER FORESEEABLE OR NOT, INCLUDING, BUT NOT LIMITED TO, DAMAGE OR LOSS OF PROPERTY, EQUIPMENT, INFORMATION OR DATA, LOSS OF PROFITS, REVENUE OR GOODWILL, COST OF CAPITAL, COST OF REPLACEMENT SERVICES, OR CLAIMS FOR SERVICE INTERRUPTIONS OR TRANSMISSION PROBLEMS, OCCASIONED BY ANY DEFECT IN THE SITE, THE CONTENT, AND/OR RELATED MATERIALS, THE INABILITY TO USE SERVICES PROVIDED HEREUNDER OR ANY OTHER CAUSE WHATSOEVER WITH RESPECT THERETO, REGARDLESS OF THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF THE COMPANY HAS BEEN ADVISED OR IS AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
13. You agree to indemnify and hold the Company and each of its directors, officers employees, and agents, harmless from any and all liabilities, claims, damages and expenses, including reasonable attorney’s fees, arising out of or relating to (i) your breach of this Agreement, (ii) any violation by you of law or the rights of any third party, (iii) any materials, information, works and/or other content of whatever nature or media that you post or share on or through the Site, (iv) your use of the Site or any services that the Company may provide via the Site, and (v) your conduct in connection with the Site or the services or with other users of the Site or the services. The Company reserves the right to assume the exclusive defense of any claim for which we are entitled to indemnification under this Section. In such event, you shall provide the Company with such cooperation as is reasonably requested by the Company.
14. The provisions of these Terms of Use are for the benefit of the Company, its subsidiaries, affiliates and its third party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.
15. This agreement shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. You further submit to the exclusive jurisdiction of the state and federal courts sitting in Orange County, California. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
16. These Terms of Use may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms of Use to which you are bound.
Creators Secrets / Ridley Academy
Mobile Message Service Terms and Conditions
Last updated: [19 Jan 25]
The Creators Secrets / Ridley Academy mobile message service (the "Service") is operated by CREATORS SECRETS INC (“ Creator Secrets ” , “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Creators Secret's SMS/text messaging service, you agree to receive recurring SMS/text messages with service-related and promotional messages, including updates, alerts, and information (e.g., order updates, account alerts, etc.) and promotions, specials, and other marketing offers (e.g., cart reminders) from and on behalf of Creators Secrets / Ridley Academy via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology.
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Creators Secrets / Ridley Academy . Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to the sender's number or (UK and Australia) click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Creators Secrets / Ridley Academy mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to the sender number or email [email protected].
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice Privacy Policy .
Last updated: [19 Jan 25]
